POLICIES

PRIVATES

Cancellation Policy:
We understand that unforeseen circumstances can arise, and we are committed to providing efficient service to all clients. A 24-hour advance notice is required for appointment cancellations to allow us to accommodate others. Failure to provide this notice will result in a full charge for the missed appointment. This policy also helps instructors manage their schedules effectively for travel and time planning.

No-Shows:
If you forget or choose to miss your appointment, you will be considered a "no-show" and will be charged for the full session.

Late Arrivals:
If you arrive late, your session may be shortened to accommodate subsequent appointments. Your instructor will determine if the session can proceed based on the remaining time. Regardless of session length, the full appointment charge will apply. Please arrive on time out of respect for your instructor and other clients.

PURCHASE PACKAGE

Expiration Date:

Monthly packages expire one month from the activation date (the day of your first class).
Punch card packages expire three months from the first class.

We do not extend expiration dates under any circumstances. If needed, we can place your account on hold.
Please contact us at info@salsasalsadancestudio.com to request this.

Non-Transferrable Packages:
Once a monthly package is activated, it cannot be transferred to another person.

Transferrable Packages:
If you purchase multiple packages, you may transfer one to another person's account as long as it remains unused.

Changing Packages:
To switch your monthly package, visit our receptionist at the studio.

CLASS REGISTRATION AND CANCELLATIONS

Registering for a Class:
The easiest way to register is by creating a Mindbody account. From there, you can select and register for classes in advance, securing your spot and streamlining the check-in process.

Cancelling a Class:
You can cancel your registration by logging into your Mindbody account prior to the class start time. Your class registration will be returned to your account and remain available based on the package you purchased.

Class Level Enrollment

Intermediate/Advanced dancers are not permitted to join beginner or new student classes. These classes are designed to build foundational skills and cater specifically to those just starting their dance journey.
Intermediate/Advanced dancers are encouraged to participate in designated advanced-level classes, workshops, and socials to continue refining their skills.

Rollover Policy

Rollovers

Rollovers are only allowed for qualifying passes, specifically the 5-class and 10-class punch passes, which have a 3-month expiration period. Monthly passes do not qualify for rollovers. Monthly memberships allow access to classes 7 days a week, based on the specific monthly pass purchased, whether it is the 2-class-per-week or 3-class-per-week pass. Because these passes are based on weekly allowances rather than individual classes, unused classes beyond the valid period are not eligible for rollover.

Rollovers are only offered from the most recently expired 5- or 10-class punch pass.

For qualifying punch passes, all rollover requests must be submitted via email to info@salsasalsadancestudio.com. The front desk does not have permission to approve rollovers. Only studio ownership is authorized to review and approve rollover requests.

Please note: Rollovers are offered as a courtesy and are not a guaranteed benefit of any pass. When a courtesy rollover is provided, we do not issue refunds for the rolled-over visits.

REFUND POLICY

Refunds

Payments for classes or services are eligible for a refund within one year from the original purchase date. After one year, no refunds will be issued; however, class credit may be provided for payments made beyond this period. This credit can be applied towards future classes or services, subject to availability and terms.

Please note: When we provide a courtesy rollover of unused visits to a new pass, we do not issue refunds for the rolled-over visits.

We encourage all students to utilize their payments within the designated timeframe to ensure they can fully benefit from the services offered.

CONDUCT EXPECTATIONS FOR ALL DANCERS

Unwarranted Dance Advice: Advanced dancers offering unsolicited tips to beginners.
Speaking Over Instructors: Interrupting or talking during class instruction.
Distracting Behavior: Actions that divert attention from the instructor or hinder the learning experience for others.
Only the Instructor Provides Instruction: All corrections and feedback will come from the instructor.
Respectful Conduct: Members are expected to respect the instructor's guidance and maintain focus during class.

Failure to adhere to these guidelines may result in:

A verbal reminder from the instructor.
A formal warning if disruptions persist.
Suspension from group classes for repeated violations.

NEW BEGINNER CLASS POLICY

New Beginner classes are reserved exclusively for students who are new to Salsa Salsa Dance Studio.

These classes are designed to give new students the space and environment needed to learn the fundamentals of our curriculum from the beginning. Limiting enrollment to new dancers helps us:

Maintain appropriate class size and physical space
Keep everyone at the same starting point and learning pace
Provide better individual instruction and feedback
Give new students a comfortable environment to learn without feeling behind
Ensure students build the proper foundation before progressing to the next level

Students who have previously attended Salsa Salsa Dance Studio are therefore not eligible to enroll in a New Beginner series, regardless of how long ago they attended or whether they currently have an Unlimited Pass.

Students who are new to our studio but have previous dance experience are welcome to join. We generally recommend starting from the beginning of our curriculum, especially if you are not familiar with New York-style On2 Salsa.